Refund Policy

Cancelling

Cancel from Billing → Manage billing in the app at any time, or email us. Cancellation stops future charges. Your paid features stay on until the end of the current monthly or yearly period, and then your account moves to the free plan. Your Dashboard and Rankings stay available.

No refunds

FurFlex Pro and Sotek Suite payments, including renewals, aren't refunded. When you cancel, your membership runs until the end of the period you've paid for. There are no refunds for:

• the rest of a month or year after you cancel;
• time you didn't use the app;
• unused coach allowance, or reaching the monthly coach allowance or the daily message limit;
• a yearly renewal you meant to cancel. Cancel before the renewal date to avoid it; or
• the rest of your period if you delete your account. Deleting cancels the subscription immediately, so cancel in Billing first and delete your account after the period ends if you want to use the time you've paid for.

When you switch plans in Manage billing, Stripe shows any prorated credit or charge before you confirm. That adjustment is part of the switch.

Billing mistakes

If you're charged by mistake (for example, twice for the same period, after you cancelled, or the wrong amount), email hevy@sotek.io from the address you sign in with, within 60 days of the charge. Include the date and amount. We'll reverse the mistaken charge through Stripe. It usually reaches your account in 5 to 10 business days.

If something looks wrong on your statement, please contact us before disputing the charge with your bank. It's usually faster to sort out directly.

Your legal rights

If the law where you live gives you a right to cancel or get a refund that this policy doesn't, that right still applies. See the Terms of Service for the full billing terms.